At Iksaa, we aim to provide you with a seamless shopping experience. Below are the details regarding our shipping and delivery process. If you have any questions, please contact us at support@iksaa.in.

1. Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

2. Shipping Charges

• We offer free standard shipping on all orders above Rs. 3000.
• For orders below Rs. 3000, a flat shipping fee of Rs. 150 will be applied.
• Expedited shipping options are available at checkout for an additional cost.

3. Delivery Time

• Standard Shipping: Delivery typically takes 5-7 business days.
• Expedited Shipping: Delivery takes 2-4 business days.
• Delivery times may vary based on location and shipping method selected.

4. Shipping Areas

• We currently ship to all major cities and regions across India. If we are unable to deliver to your location, we will notify you promptly.

5. Order Tracking

• Once your order has shipped, we will provide a tracking number via email, allowing you to track your shipment in real time.

6. Undelivered Packages

• If a package is undelivered due to incorrect information or refusal upon delivery, the customer will be responsible for any additional shipping costs associated with the return or re-shipment of the package.

7. Damaged or Lost Packages

• In the rare event that your package is damaged or lost in transit, please contact us at support@iksaa.in within 48 hours of receiving your shipment confirmation. We will work with the shipping provider to resolve the issue as quickly as possible.

8. International Shipping

• We currently do not offer international shipping. We only ship within India.

9. Shipping Delays

• Please note that shipping times may be affected during peak periods or due to unforeseen circumstances like weather disruptions or strikes. We will keep you informed in the event of any delays.

For any further questions or concerns regarding your shipment, feel free to reach out to us at support@iksaa.in.

Thank you for shopping with Iksaa!