At Iksaa.in, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you interact with our website, including any services or marketing communications. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide better services to all our users, and this can include:

a. Personal Information

When you register on our website, make a purchase, or engage with our services in other ways, we may collect the following personal information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely through third-party providers)
• Account credentials (e.g., usernames, passwords)

b. Non-Personal Information

We may also gather non-identifiable information to improve user experience:

• IP address
• Browser type, version, and settings
• Device identifiers
• Operating system details
• Pages visited and duration of visits
• Traffic sources (e.g., how you found our site)

c. Marketing and Communication Preferences

We may also collect data on your preferences, including:

• Marketing communications and opt-ins (e.g., email newsletters)
• Interests and preferences regarding products

d. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to track your interaction with our website. This includes:

• Session cookies to keep track of your visit
• Persistent cookies for recognizing you on future visits
• Third-party cookies (such as for analytics and advertising)

You may modify your cookie settings in your browser, but this may affect your ability to use certain features of the site.

2. How We Use Your Information

We use the data collected for various purposes, including:

a. Order Fulfillment and Customer Service

• Processing and fulfilling your orders
• Providing updates on your orders and deliveries
• Responding to inquiries, customer service requests, or complaints

b. Marketing and Promotional Activities

• Sending promotional offers, newsletters, and special discounts via email or SMS (with your consent)
• Displaying personalized advertisements on our website or across other platforms (e.g., Google Ads, Facebook)
• Conducting surveys, contests, or promotions to engage with users

c. Personalization and User Experience

• Tailoring website content and product recommendations based on your preferences and browsing history
• Personalizing our services to enhance your shopping experience (e.g., showing recommended products)

d. Analytics and Website Improvement

• Monitoring user behavior through analytics tools like Google Analytics to understand how our website is used
• Enhancing website design and content to improve usability and functionality

e. Legal and Security Purposes

• Complying with applicable laws and regulations
• Detecting and preventing fraud, security breaches, or malicious activities
• Protecting the rights, safety, and property of our users and Iksaa.in

3. How We Share Your Information

We respect your privacy and ensure that your information is shared only as necessary:

a. Third-Party Service Providers

We work with trusted service providers to help with order fulfillment, payment processing, website hosting, marketing, and analytics. These providers may have access to your personal information, but they are required to protect it and use it only for the intended purpose.

b. Advertising and Analytics

• Third-party advertising partners (e.g., Google, Facebook) may collect non-personal information (via cookies) to display personalized ads based on your browsing history and preferences.
• Analytics tools like Google Analytics may access data to help us understand website traffic and performance trends.

c. Legal and Compliance

We may disclose your personal information if required by law or when necessary to protect our rights or comply with legal obligations. This includes sharing data with law enforcement agencies, regulators, or other entities in response to subpoenas or legal requests.

4. Marketing and Communications

We believe in transparent and responsible marketing. You have control over how we communicate with you:

• Opt-In Communications: By subscribing to our newsletter or agreeing to receive promotional content, you give us permission to send emails, SMS, or other forms of marketing communication.

• Opt-Out Rights: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any of our emails or by contacting support@iksaa.in.

• Targeted Advertising: We may use cookies and other tracking technologies to serve personalized ads. If you prefer not to receive these, you can opt out by managing your cookie preferences or through tools like the Google Ad Preferences Manager.

5. Your Rights and Choices

You have the following rights regarding your personal data:

a. Access and Update

You can access and update your personal information at any time by logging into your account or contacting us at support@iksaa.in.

b. Right to Erasure (Right to Be Forgotten)

You can request the deletion of your personal data, subject to certain exceptions (such as compliance with legal obligations).

c. Marketing Preferences

You can opt out of receiving promotional communications from us at any time. Even if you opt out of marketing messages, we may still send you essential updates about your account or orders.

d. Data Portability

You may request a copy of the personal data we hold about you in a structured, machine-readable format.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain your order history for accounting purposes.

7. Security of Your Data

We employ industry-standard security measures to protect your information, including:

• SSL encryption for secure transmission of payment data
• Regular security audits
• Restricted access to sensitive information

However, no online platform can guarantee 100% security. We encourage you to keep your account details confidential and to notify us immediately of any unauthorized activity.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete that information immediately.

9. Third-Party Websites and Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before engaging with them.

10. International Data Transfers

If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal information, to India and process it there. By using our website, you consent to the transfer of your data in accordance with this privacy policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any significant changes through email or by posting the revised policy on our website.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@iksaa.in
Website: Iksaa.in

Effective Date: 4th Oct 2024