Return and Refund Policy

At Iksaa, customer satisfaction is our priority. We understand that sometimes things may not go as planned, so we have designed our return and refund policy to be clear and accommodating. If you are not fully satisfied with your purchase, please follow the guidelines below. For any inquiries or further assistance, feel free to contact us at support@iksaa.in.

1. Eligibility for Returns

Time Frame: We accept returns within 7 days of the delivery date.
Condition of Items: Items must be unused, unwashed, and returned in their original packaging with all original tags and labels attached.
Proof of Purchase: Please retain your receipt or provide your order number when requesting a return.
Return Authorization: Before returning any item, please email us at support@iksaa.in to receive approval. Items sent back without prior authorization may not be accepted. Please record a video while unboxing your parcel. In case of any damaged items, this will help us quickly arrange a replacement within 3-5 business days.

2. Non-Returnable Items

Unfortunately, certain items are not eligible for returns, including but not limited to:

Final Sale items marked as such at the time of purchase.
Personalized or custom-made items, as they are made to your specific requirements.
Gift cards, promotional items, or items purchased during a sale or using a coupon code.
Perishable goods or items that have been tampered with (if applicable).

3. Return Process

To initiate a return:

Step 1: Email us at support@iksaa.in within 7 days of receiving your order. Please provide your order number, a description of the item you wish to return, and the reason for the return.
Step 2: Once your return is approved, we will send you detailed instructions on how to return the product.
Step 3: Securely package the item in its original packaging, ensuring that it is protected during transit. We highly recommend using a trackable shipping service and retaining your shipping receipt until we confirm receipt of the return.
Step 4: Once we receive the item and inspect it, we will notify you about the status of your return and any further actions, such as a refund or exchange.

Return Shipping: Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. Please ensure the return package is prepaid, as we do not accept collect-on-delivery returns.

4. Refunds

Refund Approval: After receiving and inspecting your returned item, we will send an email notification regarding the approval or rejection of your refund.
Refund Processing: If your return is approved, a full refund (minus any shipping charges) will be issued to your original payment method. Refunds are typically processed within 7-10 business days after approval.
Partial Refunds: In certain circumstances, such as when the item is not returned in its original condition, only a partial refund may be granted.

Non-Refundable Shipping Costs: Please note that any shipping costs, including those paid at checkout, are non-refundable, except in cases where the return is due to an error on our part (e.g., receiving a damaged or incorrect item).

5. Exchanges

We offer exchanges for items that are in new and unused condition. If you would like to exchange an item:

Step 1: Email us at support@iksaa.in with your order number and the details of the item you wish to exchange.
Step 2: Once your exchange is approved, ship the item back to us as per the instructions provided.
Step 3: Upon receiving the original item, we will process your exchange. If the requested exchange item is unavailable, we will offer a refund or allow you to select an alternative product.

Exchange Shipping Costs: Return shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a mistake on our part.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not as described, we sincerely apologize for the inconvenience. To resolve the issue:

Step 1: Email us at support@iksaa.in within 48 hours of receiving the item, providing your order number and a description of the issue.
Step 2: Attach clear photos of the damage or defect. This will help expedite the resolution process.
Step 3: Once verified, we will arrange for a replacement or a refund. In these cases, we will cover the return shipping cost.

7. Late or Missing Refunds

If you have not received your refund after the standard processing time, please follow these steps:

Step 1: Check with your bank or credit card company, as refunds may take several business days to be officially posted.
Step 2: If you still have not received your refund after checking with your bank or card issuer, please contact us at support@iksaa.in. We will do our best to assist you in resolving the issue promptly.

8. Cancellations

You can cancel your order within 24 hours of placing it by emailing support@iksaa.in. After 24 hours, orders cannot be canceled as they may already be in processing or shipping stages.

If an order has already been shipped, you may return it following the steps outlined in our return policy.

9. International Orders

For customers outside India, please note:

Customs Fees and Duties: Any customs duties, taxes, or import fees associated with international shipping are the responsibility of the customer and are non-refundable.
Shipping Delays: Delivery times may be longer due to customs clearance and international shipping processes.
Return Shipping: International returns must be shipped at the customer’s expense.

10. Contact Us

We value your feedback and are committed to providing you with an exceptional shopping experience. If you have any questions, concerns, or need further clarification on our return and refund policies, please do not hesitate to contact our support team at support@iksaa.in.

Thank you for shopping with Iksaa. Your trust in us means everything, and we look forward to serving you with the highest level of customer care.